ECM AND AI SURVEY REPORT

The state of ECM and AI implementation

Based on a comprehensive survey of 1,500 IT leaders across nine major ECM solutions, this report reveals a critical gap between the ambitions of ECM customers vs the AI capabilities of their ECM solutions.

Download the report to get the data.
The state of ECM and AI implementation survey report
Most organizations are managing multiple ECM solutions
THE STATE OF AI IN ECM

ECM vendors are creating bottlenecks to AI implementation

Why? ECM vendors don't have the AI capabilities that organizations need.

97% of respondents admit that their ECM vendor’s roadmap influences which use cases they prioritize and limits their ability to implement specific AI use cases they desire.

Forward-thinking companies are:

  • Deploying AI tools that work across all their content systems, not waiting for a single vendor
  • Starting with their highest-priority AI needs (like compliance monitoring or document extraction)
  • Implementing solutions in weeks, not years—avoiding 18-month vendor roadmap cycles
  • Building for flexibility, so they can change tools and add new ones without major disruption
  • Preparing their data specifically for AI, so the results are accurate and trustworthy

The companies doing this are moving faster. They're solving real business problems. They're not constrained by what their ECM vendor decides to build.

Get the full picture. Download the report.
THE TRUTH ABOUT ECM AND AI

4 key takeaways from the ECM and AI survey report

collections

Business critical information remains trapped in content repositories

average-review

IT leaders are dealing with mediocre AI capabilities from ECM providers

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AI is expected to strengthen compliance, information processing, and streamline workflows

guardrail

The barriers to AI adoption are multi-layered

What's really happening in ECM today?

This report contains the complete findings from 1,500 IT leaders. You'll discover:

  • Exactly where your company likely stands compared to others
  • The specific gaps between what companies want and what ECM vendors offer
  • Which AI capabilities deliver the most value
  • Why so many companies are building custom solutions (and what you can learn from them)
  • The vendor roadmap problem—and what to do about it
  • Real data on AI budgets, timelines, and what's actually working

Download the full survey report now to see the complete data and start planning your AI strategy.

DOWNLOAD THE SURVEY REPORT

The state of ECM and AI implementation

Don’t wait for your ECM vendor to solve your business challenges with AI.